Privacy & cookie notice

Who is responsible

Ava Floral Design is responsible for the personal data described in this notice. For privacy questions or requests, contact info@avafloral.nl.

Enquiries

When you send an enquiry, we process the name, email address, event type, date, location, guest estimate and message you choose to provide. We use this information to respond to your request and, where relevant, take steps at your request before a booking. Please do not include sensitive or confidential information in the form.

Enquiries are relayed through FormSubmit and delivered to Ava Floral Design's Gmail inbox. FormSubmit states that it retains submissions for up to 30 days. Ava Floral Design retains enquiry emails for up to 24 months after the last contact, unless a longer period is needed for a booking, legal obligation or dispute.

Optional analytics

Google Analytics is an optional analytics service. It does not load and this website sends no analytics data to Google unless you actively select “Accept analytics”. If accepted, we measure visits, pages viewed and completed enquiry forms. We do not send form fields, names, email addresses or other form content to Google Analytics.

Your analytics choice is stored only in this browser as a small local-storage record containing your choice, the decision and expiry dates, and this notice version. It is used solely to remember your preference and is renewed only when you make a new choice. The record expires after 180 days, after which we ask again. You can change or withdraw your choice at any time through “Cookie settings” in the footer. Withdrawal stops future tracking and removes accessible Google Analytics cookies from this browser; it cannot erase analytics data already received by Google.

Google Analytics event-level retention is controlled in the Google Analytics property. Ava Floral Design should keep that setting to the shortest period that meets its measurement needs.

Website delivery and fonts

Firebase Hosting delivers this website. The Cormorant Garamond and Manrope font files are served directly from this website, so the site does not request Google Fonts when a page loads. If you choose the WhatsApp contact link, WhatsApp/Meta processes the information needed to open and use that messaging service.

Recipients and international transfers

Depending on your interaction, personal data may be processed by FormSubmit, Google Analytics (only with analytics consent), Google services that provide Firebase Hosting and Gmail, and WhatsApp/Meta if you select the WhatsApp contact link. These providers may process data outside the European Economic Area. Their privacy information and transfer safeguards apply to their processing: FormSubmit privacy policy, Google privacy policy and WhatsApp privacy policy.

Legal bases and your rights

We rely on your consent for optional analytics. We process enquiry details to respond to your request and, where applicable, to take steps towards a contract. We process the limited technical data needed to host and secure the website based on our legitimate interest in operating the website.

You may ask for access, correction, deletion, restriction, objection or portability where applicable. You may withdraw analytics consent at any time without affecting prior processing. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Updates

We may update this notice when our data processing or services change. A material change to the analytics choice will require a new choice before analytics is enabled again.